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• Throughout West Yorkshire
• Posted 13th Feb 2012
• 
• Posted by: Anderson Wright Consulting Ltd
• Salary: £15k- £16.5k
• Job Type: Permanent
• Address: Manchester
  
• Reference: Client20CSL
• This job has been viewed 12 times since it was posted.

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Job Description

Customer Service Administrator, Leeds – Salary Up to £15k - £16.5k, 23 Days Holiday + Excellent Benefits

Due to expansion our client is looking to recruit a Customer Service Administrator to join their team in Leeds. The ideal candidate will have excellent accuracy and attention to detail skills and have the ability to provide excellent Customer Service. Experience within banking or financial services would be a distinct advantage.

What does the role involve?

• Answer incoming calls
• Dealing with queries & requests from customers or external parties
• Updating and maintaining database
• Identify and answer questions in relation to all account information depending on what the caller requests
• Work closely with other departments to be able to refer any queries/Issues through if needed
  • Deal with ad hoc information such as application requests, screen prints, duplicate contract notes, literature requests etc
  • Passing calls in relation to other areas through to them to deal with accordingly
  • Maintaining web services accounts
  • Be professional and polite at all times endeavour to answer queries at first point of contact
  • Dealing with and resolving complaints or problems
  • Amending details on in-house system
  • Scanning, filing and uploading relevant documentation to in house system
  • Liaising with internal members of staff
  • Working towards in-house KPIs

Who are we looking for?

• Experience within a similar role is essential
• Must have Customer service background
• Attention to detail essential
• Must be customer service & administration focused
• Strong communication skills both written and verbal
• Must maintain a high level of professionalism at all times
• Must be able to work under pressure
• Must be well organised and hard working
• Team Player with an efficient and proactive approach
• Must be an experienced Administrator
• Must be educated to a minimum of GCSE level including Maths & English at Grade C or above
• Knowledge of Word, Excel and MS Packages
• Experience within banking or financial services would be a distinct advantage

What are we offering?

Salary £15k- £16.5k depending on experience, Pension Scheme, 23 Days Holiday + Bank Holidays + Pensions + More Benefits