Membership Services / Customer Support Administrator -Global Publisher
- Oxford
- Posted 4th Feb 2012
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Posted by:
Recruitment Revolution
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Salary:
Excellent Salary + Full Corporate Benefits Package
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Job Type:
Permanent
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Address:
Orchard Building
Royal Holloway, University of London
Egham
TW20 0EX
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Contact:
08452239480
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Reference:
3683
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Job Description
Membership Services / Customer Support Administrator - Global Publisher
Oxford, Oxfordshire
Excellent Salary + Company Benefits
We're Hiring!
Do you have advanced customer service experience or expertise in a high level business administrative role?
If so you might be interesting in becoming our new Membership Services Specialist.
About the role:
The Membership Services Specialist will provide expert membership services to external society ( administrators and members, and acting as the main point of contact for nominated societies.
There are three key elements to the Membership Services Specialist role:
- Provision of Expert Membership Services – supporting membership enquiries and claims, setting up and run contracted lists and reports for society officers, managing year end membership validation process for nominated Indirect society memberships and validating all Direct membership invoices and nominated renewal outputs for correct format, pricing and offers before despatch.
- Global Membership Services Team Support - develop & maintain knowledge of system enhancements, product knowledge, “special” society arrangements and processing requirements for both Journal Customer and Membership Services customers, ensure all reference society information and control logs are kept up-to-date and key changes are highlighted to the department and Support colleagues and other Global Journal Services teams as needed and participate in improvement initiatives across the department
- Relationship Management - act as named single point of contact for nominated societies plus escalation point of contact for all members, Build and maintain good working relationships with the publishing teams, Client Services and Journal Distribution Services and Attend society meetings as and when required by the publishing team.
Selection Criteria:
> Experience working in an advanced customer service role or senior business administrative role
> Experience of working within required service levels, responding to customers by phone/email/fax/letter
> Experience of working in a busy office/working to deadlines, targets
> Knowledge of and experience in working to customer service professional standards
> Knowledge of data processing methodology and standards with experience of data entry
> Ability to work to a high standard of accuracy and use own initiative
> Excellent written and verbal communication skills in English are a must, with good time management skills
> Experience working in a global environment, capacity to adapt to cultural sensitivities would be advantageous
> GCSE’s standard or equivalent including English and Maths
> Customer Services or related business/office practice qualification would be desirable but not essential
Compensation & Benefits:
> Competitive Salary
> Performance Related Incentive Scheme
> Defined contribution pension scheme
> Attractive Company Benefits including 25 days holiday, 50% staff discount, support towards professional qualifications , employee assistance programme
Other:
> Should have the right to live and work within the UK
> The role will require some limited travel within the UK and internationally
> The closing date for this role is 17th February 2012
> Applications for this role should be submitted with a covering letter and CV
About us:
Wiley is a global publisher of print and electronic products and services for scientific, technical, medical, scholarly educational, professional and consumer markets. Wiley’s success of over 200 years is founded on our ability to build enduring relationships with our employees, our authors and our customers. It is by attracting and retaining skilled individuals and top-quality authorship, and by providing exceptional service to our customers, that we sustain our position as ‘the place to be’.
This role is being managed by RecruitmentRevolution. com on behalf of Wiley. Upon receipt of your application you will receive an email containing further application instructions. If you do not receive this email please contact RecruitmentRevolution.com
RecruitmentRevolution.com is a unique online recruitment agency and operates an "Equal Opportunities" policy. We will gladly accept applications from all interested candidates.
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